Return and Refund Policy

Secret Desires Return and Refund Policy

At Secret Desires, we strive to provide you with the highest quality women’s lingerie, swimwear, and nightwear. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund process to ensure your shopping experience is seamless and enjoyable.

Return Policy

  1. Eligibility for Returns
    • Items must be returned within 15 days from the date of delivery.
    • Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
    • For hygiene reasons, we cannot accept returns on panties, thongs, or any intimate apparel if the hygiene seal has been removed.
    • Sale items and gift cards are not eligible for return.
  2. Return Process
    • To initiate a return, please contact our customer service team at return@secretdesiresofficial.com with your order number and reason for return.
    • Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
    • Securely package the item(s) and include the RAN inside the package.
    • Ship the package to the address provided by our customer service team. We recommend a trackable shipping service as we are not responsible for lost or stolen packages.
  3. Return Shipping Costs
    • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
    • If the return is due to a defect or error, please include a copy of the shipping receipt, and we will reimburse the return shipping cost.

Refund Policy

  1. Refund Eligibility
    • Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria.
    • If the returned item(s) meet our criteria, we will process your refund within 7-10 business days.
  2. Refund Method
    • Refunds will be issued to the original method of payment used at the time of purchase.
    • Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.
  3. Non-Refundable Items
    • Shipping charges are non-refundable, except in cases where we have made an error or the item is defective.

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
  • Provide your order number, a description of the issue, and photos of the damaged or defective item.
  • We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

Contact Us

If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our customer service team at return@secretdesiresofficial.com. We are here to help!

Thank you for shopping with Secret Desires. Your satisfaction is our priority.

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